XRide - Terms & Conditions

1. Scope of Service

XRide provides airport transfer and chauffeur services. By booking a ride with us, you agree to the following terms and conditions.

2. Refund & Cancellation Policy

We understand that plans can change. To ensure fairness and availability for all our customers, we have implemented the following refund policy:

Time of Cancellation	Refund Percentage
Before 48 Hours of Pickup Time	100% Refund
Before 12 Hours of Pickup Time	50% Refund
Before 6 Hours of Pickup Time	No Refund

Example Case:

Pickup Time: Sunday, 18:00 (6:00 PM)
Payment Amount: € 50.00

If you cancel before Friday, 18:00 (More than 48h before) → You receive a 100% refund (€ 50.00).
If you cancel on Saturday, 10:00 (Between 48h and 12h before) → You receive a 50% refund (€ 25.00).
If you cancel on Sunday, 13:00 (Less than 6h before) → You receive no refund (€ 0.00).

3. Waiting Time

For airport pickups, we offer 60 minutes of free waiting time from the actual landing of your flight. For other pickups, the free waiting time is 15 minutes.

4. Liability

XRide is not liable for delays caused by force majeure, technical defects of the vehicle, or traffic conditions beyond our control.

5. Final Provisions